[Athen] [EXT] Zoom Help needed

Robert Beach rbeach at KCKCC.EDU
Wed Jun 10 07:59:57 PDT 2020

Let me make sure I understand. You can share the desktop, but you can't record it?

Robert Lee Beach, Assistive Technology Specialist
Kansas City Kansas Community College
rbeach at kckcc.edu<mailto:rbeach at kckcc.edu>
I am currently working from home. Please leave a voice message and I'll return your call as soon as possible. Email is probably the quickest way to reach me.

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Sent: Wednesday, June 10, 2020 9:52 AM
To: 'Access Technology Higher Education Network' <athen-list at u.washington.edu>
Subject: [EXT][Athen] Zoom Help needed
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Hi Everyone:

OK, so probably my fault...I tried to use Zoom without my magnifying glasses yesterday and its now stopped recording my desktop when I go into share screen mode.

I've looked on the web and gone through all of the video and sharing settings and can't figure out what I did or what I changed.

Can anyone help? I have a training webinar this afternoon...I know...

I have contacted Zoom support as I have a paid subscription but don't know if they'll get back to me in time.

I'm using a Windows 10 desktop with all updates, Zoom is up to date and I can't think of anything that changed unless I inadvertently changed a setting.

Thanks in advance! Cheers, Karen
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