[Athen] [EXT] Zoom Help needed

Karlen Communications info at karlencommunications.com
Wed Jun 10 08:12:32 PDT 2020

Yes, I get the audio recording but no video/desktop component. My computer
doesn't have a web cam so there has only ever been the screen sharing and
this is the first time I've come across this issue.

Cheers, Karen

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf
Of Robert Beach
Sent: Wednesday, June 10, 2020 11:00 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] [EXT] Zoom Help needed

Let me make sure I understand. You can share the desktop, but you can't
record it?

Robert Lee Beach, Assistive Technology Specialist

Kansas City Kansas Community College

rbeach at kckcc.edu <mailto:rbeach at kckcc.edu>


I am currently working from home. Please leave a voice message and I'll
return your call as soon as possible. Email is probably the quickest way to
reach me.

From: athen-list <athen-list-bounces at mailman12.u.washington.edu
<mailto:athen-list-bounces at mailman12.u.washington.edu> > On Behalf Of Karlen
Sent: Wednesday, June 10, 2020 9:52 AM
To: 'Access Technology Higher Education Network'
<athen-list at u.washington.edu <mailto:athen-list at u.washington.edu> >
Subject: [EXT][Athen] Zoom Help needed
Importance: High

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Hi Everyone:

OK, so probably my fault.I tried to use Zoom without my magnifying glasses
yesterday and its now stopped recording my desktop when I go into share
screen mode.

I've looked on the web and gone through all of the video and sharing
settings and can't figure out what I did or what I changed.

Can anyone help? I have a training webinar this afternoon.I know.

I have contacted Zoom support as I have a paid subscription but don't know
if they'll get back to me in time.

I'm using a Windows 10 desktop with all updates, Zoom is up to date and I
can't think of anything that changed unless I inadvertently changed a

Thanks in advance! Cheers, Karen

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