[Athen] [EXT] Zoom Help needed

[Hunziker, Dawn A - (hunziker)]

Hi Karen,

Take a look at this help topic - I think this might be what you're experiencing https://support.zoom.us/hc/en-us/articles/360040771752-Frequently-asked-questions-about-local-and-cloud-recording#h_d6a75225-83cd-4dd9-9e21-1f7dedc91a6c

Why is my cloud recording not showing my video when screen sharing?
Enable the cloud recording option<https://support.zoom.us/hc/en-us/articles/360040771752-Frequently-asked-questions-about-local-and-cloud-recording#h_acaffbd8-27a3-4683-b3a0-b7f853c9e424>, Record thumbnails when sharing. You can also select a recording layout<https://support.zoom.us/hc/en-us/articles/360025561091> type if you want to record video and shared as separate videos.


Thank you,
Dawn

Dawn Hunziker
IT Accessibility Consultant, Sr. | Disability Resources
The University of Arizona | hunziker at arizona.edu<mailto:hunziker at arizona.edu>
drc.arizona.edu<http://drc.arizona.edu/> | itaccessibility.arizona.edu<http://itaccessibility.arizona.edu/>
520-626-9409

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Karlen Communications
Sent: Wednesday, June 10, 2020 8:13 AM
To: 'Access Technology Higher Education Network' <athen-list at u.washington.edu>
Subject: Re: [Athen] [EXT] Zoom Help needed


External Email
Yes, I get the audio recording but no video/desktop component. My computer doesn't have a web cam so there has only ever been the screen sharing and this is the first time I've come across this issue.

Cheers, Karen

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Robert Beach
Sent: Wednesday, June 10, 2020 11:00 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: Re: [Athen] [EXT] Zoom Help needed

Let me make sure I understand. You can share the desktop, but you can't record it?


Robert Lee Beach, Assistive Technology Specialist
Kansas City Kansas Community College
rbeach at kckcc.edu<mailto:rbeach at kckcc.edu>
913-288-7671
I am currently working from home. Please leave a voice message and I'll return your call as soon as possible. Email is probably the quickest way to reach me.

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Karlen Communications
Sent: Wednesday, June 10, 2020 9:52 AM
To: 'Access Technology Higher Education Network' <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [EXT][Athen] Zoom Help needed
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Hi Everyone:

OK, so probably my fault...I tried to use Zoom without my magnifying glasses yesterday and its now stopped recording my desktop when I go into share screen mode.

I've looked on the web and gone through all of the video and sharing settings and can't figure out what I did or what I changed.

Can anyone help? I have a training webinar this afternoon...I know...

I have contacted Zoom support as I have a paid subscription but don't know if they'll get back to me in time.

I'm using a Windows 10 desktop with all updates, Zoom is up to date and I can't think of anything that changed unless I inadvertently changed a setting.

Thanks in advance! Cheers, Karen
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