[Athen] [EXT] Zoom Help needed

[Karlen Communications]

Thanks everyone! As I suspected it was user error. I had audio only
checked/not sure how I did that, I didn't have the active speaker and shared
screen checked/not sure how I did that AND as icing on the cake, feel free
to laugh.I looked all over for a Save button and couldn't find one.until I
started looking at some of your suggestions.turns out it was over to the
left and I intuitively/or not was looking for it on the right.

 

Sigh..

 

I don't usually change settings and didn't actively to that yesterday
although as I say, I should have done things with my glasses on!

 

Happy Wednesday.it is all working as it should now!

 

Cheers, Karen

 

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf
Of Hunziker, Dawn A - (hunziker)
Sent: Wednesday, June 10, 2020 11:19 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] [EXT] Zoom Help needed

 

Hi Karen,

 

Take a look at this help topic - I think this might be what you're
experiencing
https://support.zoom.us/hc/en-us/articles/360040771752-Frequently-asked-ques
tions-about-local-and-cloud-recording#h_d6a75225-83cd-4dd9-9e21-1f7dedc91a6c

 

Why is my cloud recording not showing my video when screen sharing?

Enable the cloud recording option
<https://support.zoom.us/hc/en-us/articles/360040771752-Frequently-asked-que
stions-about-local-and-cloud-recording#h_acaffbd8-27a3-4683-b3a0-b7f853c9e42
4> , Record thumbnails when sharing. You can also select a recording layout
<https://support.zoom.us/hc/en-us/articles/360025561091>  type if you want
to record video and shared as separate videos.

 

 

Thank you,

Dawn

 

Dawn Hunziker

IT Accessibility Consultant, Sr. | Disability Resources 

The University of Arizona |  <mailto:hunziker at arizona.edu>
hunziker at arizona.edu 

 <http://drc.arizona.edu/> drc.arizona.edu |
<http://itaccessibility.arizona.edu/> itaccessibility.arizona.edu

520-626-9409

 

From: athen-list <athen-list-bounces at mailman12.u.washington.edu
<mailto:athen-list-bounces at mailman12.u.washington.edu> > On Behalf Of Karlen
Communications
Sent: Wednesday, June 10, 2020 8:13 AM
To: 'Access Technology Higher Education Network'
<athen-list at u.washington.edu <mailto:athen-list at u.washington.edu> >
Subject: Re: [Athen] [EXT] Zoom Help needed

 

External Email

Yes, I get the audio recording but no video/desktop component. My computer
doesn't have a web cam so there has only ever been the screen sharing and
this is the first time I've come across this issue.

 

Cheers, Karen

 

From: athen-list <athen-list-bounces at mailman12.u.washington.edu
<mailto:athen-list-bounces at mailman12.u.washington.edu> > On Behalf Of Robert
Beach
Sent: Wednesday, June 10, 2020 11:00 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu
<mailto:athen-list at u.washington.edu> >
Subject: Re: [Athen] [EXT] Zoom Help needed

 

Let me make sure I understand. You can share the desktop, but you can't
record it?

 

 

Robert Lee Beach, Assistive Technology Specialist

Kansas City Kansas Community College

rbeach at kckcc.edu <mailto:rbeach at kckcc.edu> 

913-288-7671

I am currently working from home. Please leave a voice message and I'll
return your call as soon as possible. Email is probably the quickest way to
reach me.

 

From: athen-list <athen-list-bounces at mailman12.u.washington.edu
<mailto:athen-list-bounces at mailman12.u.washington.edu> > On Behalf Of Karlen
Communications
Sent: Wednesday, June 10, 2020 9:52 AM
To: 'Access Technology Higher Education Network'
<athen-list at u.washington.edu <mailto:athen-list at u.washington.edu> >
Subject: [EXT][Athen] Zoom Help needed
Importance: High

 

CAUTION: This email originated outside KCKCC. Do not click links or open
attachments unless you know the content is safe. Please forward all
suspicious emails to  <mailto:support at kckcc.edu> support at kckcc.edu.

Hi Everyone:

 

OK, so probably my fault.I tried to use Zoom without my magnifying glasses
yesterday and its now stopped recording my desktop when I go into share
screen mode.

 

I've looked on the web and gone through all of the video and sharing
settings and can't figure out what I did or what I changed.

 

Can anyone help? I have a training webinar this afternoon.I know.

 

I have contacted Zoom support as I have a paid subscription but don't know
if they'll get back to me in time.

 

I'm using a Windows 10 desktop with all updates, Zoom is up to date and I
can't think of anything that changed unless I inadvertently changed a
setting.

 

Thanks in advance! Cheers, Karen

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