[Athen] AIRA

Amenero, Jose A Jose.Amenero2 at calstatela.edu
Fri Jul 9 15:06:16 PDT 2021

Hello,

We used AIRA based on the student's recommendation who was doing observations for an Early Childhood Education course just prior to the COVID situation. The student had already used the free and paid version as well as other services comparable to AIRA on their own. We went with AIRA after a representative assured us their agents were trained to follow HIPAA-level privacy. We also purchased a cell phone stand for the Observation booth and a cell phone lanyard for the playground to allow for the student to use their Braille notetaker during observations. According to the student, the service worked well for one session before the stay-home mandate was issued. Coincidentally, I also recall there being a slight disagreement in what we thought we had purchased and what we were invoiced, but we also chalked it up to miscommunication after we were issued a refund by customer service.

Best,
Jose Amenero
Assistive Technology and Alternative Media Coordinator
Office for Students with Disabilities
California State University, Los Angeles
5151 State University Drive
Los Angeles, CA 90032
calstatela.edu<http://www.calstatela.edu/> | Pushing Boundaries
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Today's Topics:

1. NDC Live Panel on Supporting Deaf College Students as Campus
Reopens (National Deaf Center)
2. AIRA (Weissenberger, T M)
3. Re: AIRA (Hunziker, Dawn A - (hunziker))
4. Re: [EXTERNAL] Re: AIRA (Priest, Ione)


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Message: 1
Date: Thu, 8 Jul 2021 14:25:37 -0500
From: National Deaf Center <help at nationaldeafcenter.org>
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<athen-list at u.washington.edu>
Subject: [Athen] NDC Live Panel on Supporting Deaf College Students as
Campus Reopens
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Message: 2
Date: Thu, 8 Jul 2021 20:14:22 +0000
From: "Weissenberger, T M" <todd-weissenberger at uiowa.edu>
To: "'athen-list at u.washington.edu'" <athen-list at u.washington.edu>
Subject: [Athen] AIRA
Message-ID:
<BN3PR04MB230768CD46EB821C90084A7F86199 at BN3PR04MB2307.namprd04.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

Colleagues,

Cross-posting this in a few common places--apologies in advance for any redundancy.

A couple of people on our campus have asked about AIRA, an app/service that connects blind people with remote agents to provide assistance with tasks in real time. If you have had experience with this product, I'd love to hear your impressions. Pluses and deltas welcome.

I should note that in addition to the base features, we're curious to hear thoughts on other aspect of the AIRA experience--security/privacy, support, cost. Thanks for any insights you can provide.

Best,
TMW

T.M. Weissenberger
IT Accessibility Coordinator
University of Iowa

2800 University Capitol Centre
200 S. Clinton Street
Iowa City, IA 52242

todd-weissenberger at uiowa.edu<mailto:todd-weissenberger at uiowa.edu>
319.384.3323

[The words "Accessibility at Iowa", gold on black, with the word IOWA also rendered in Braille pattern]


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------------------------------

Message: 3
Date: Thu, 8 Jul 2021 20:24:05 +0000
From: "Hunziker, Dawn A - (hunziker)" <hunziker at arizona.edu>
To: Access Technology Higher Education Network
<athen-list at u.washington.edu>, "ITACCESS at LISTSERV.EDUCAUSE.EDU"
<ITACCESS at LISTSERV.EDUCAUSE.EDU>
Subject: Re: [Athen] AIRA
Message-ID:
<BY5PR19MB3667491E4DC2D66B0916D2C2DC199 at BY5PR19MB3667.namprd19.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

Hi all,

We've also had inquiries about AIRA. I'm also interested in your feedback - so please share to the list!

Along with Todd's wonder about security/privacy, I'd add FERPA to that list since they might be looking at class type data...

Note: I did have one experience with a guide via a phone (I'm not remembering what service) and, luckily, the individual was with me as they were trying the service - they would have ended up in a dead end area because the agent was relying on a map, and I believe glasses, and didn't realize the street didn't go through - a common occurrence on campuses!

Bear Down,
Dawn

Dawn Hunziker
Assistant Director, Digital and Physical Access | Disability Resources
The University of Arizona | hunziker at arizona.edu<mailto:hunziker at arizona.edu>
drc.arizona.edu<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdrc.arizona.edu%2F&data=04%7C01%7Cjose.amenero2%40calstatela.edu%7Cc67137fe47b347f4c33b08d9430bf552%7Cce8a2002448f4f5882b1d86f73e3afdd%7C0%7C0%7C637614541786466579%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w6%2Baawz%2BktHwTOm2iqLjeaE2jISux6SP%2ByT4KPiLExo%3D&reserved=0> | itaccessibility.arizona.edu<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fitaccessibility.arizona.edu%2F&data=04%7C01%7Cjose.amenero2%40calstatela.edu%7Cc67137fe47b347f4c33b08d9430bf552%7Cce8a2002448f4f5882b1d86f73e3afdd%7C0%7C0%7C637614541786466579%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=159egslE41lBEByeu6I9quYEoZMuO%2FflQqOwzANb4BU%3D&reserved=0>
520-626-9409

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Weissenberger, T M
Sent: Thursday, July 8, 2021 1:14 PM
To: 'athen-list at u.washington.edu' <athen-list at u.washington.edu>
Subject: [EXT][Athen] AIRA


External Email
Colleagues,

Cross-posting this in a few common places--apologies in advance for any redundancy.

A couple of people on our campus have asked about AIRA, an app/service that connects blind people with remote agents to provide assistance with tasks in real time. If you have had experience with this product, I'd love to hear your impressions. Pluses and deltas welcome.

I should note that in addition to the base features, we're curious to hear thoughts on other aspect of the AIRA experience--security/privacy, support, cost. Thanks for any insights you can provide.

Best,
TMW

T.M. Weissenberger
IT Accessibility Coordinator
University of Iowa

2800 University Capitol Centre
200 S. Clinton Street
Iowa City, IA 52242

todd-weissenberger at uiowa.edu<mailto:todd-weissenberger at uiowa.edu>
319.384.3323

[The words "Accessibility at Iowa", gold on black, with the word IOWA also rendered in Braille pattern]


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Message: 4
Date: Thu, 8 Jul 2021 21:01:14 +0000
From: "Priest, Ione" <ipriest at msudenver.edu>
To: Access Technology Higher Education Network
<athen-list at u.washington.edu>
Subject: Re: [Athen] [EXTERNAL] Re: AIRA
Message-ID:
<MN2PR03MB49753DD16A159770192C9732A5199 at MN2PR03MB4975.namprd03.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

We used AIRA for a student who was doing a student teaching internship a couple years ago. The students in the class were minors, which was another area of concern on top of those already mentioned below. We were told that all of their agents are screened are trained to follow HIPAA-level privacy at all times. The student had nothing but praise for the service. I recall there being a slight disagreement in what we thought we had purchased and what we were invoiced, but I do not believe it was very major (and very well could have been a miscommunication on either side).


Ione Priest, CPACC<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.accessibilityassociation.org%2Fcpacccertification&data=04%7C01%7Cjose.amenero2%40calstatela.edu%7Cc67137fe47b347f4c33b08d9430bf552%7Cce8a2002448f4f5882b1d86f73e3afdd%7C0%7C0%7C637614541786466579%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8fGi1PDqlbAG6daQP4YwmVnj4JzwuBiD%2BMmPqfH0gEY%3D&reserved=0> | Accessibility Technology Manager
Pronouns: she/her, they/them
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From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Hunziker, Dawn A - (hunziker)
Sent: Thursday, July 8, 2021 2:24 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>; ITACCESS at LISTSERV.EDUCAUSE.EDU
Subject: [EXTERNAL] Re: [Athen] AIRA

NOTICE: This email originated from outside the University. Please exercise caution when replying or opening links and attachments.

Hi all,

We've also had inquiries about AIRA. I'm also interested in your feedback - so please share to the list!

Along with Todd's wonder about security/privacy, I'd add FERPA to that list since they might be looking at class type data...

Note: I did have one experience with a guide via a phone (I'm not remembering what service) and, luckily, the individual was with me as they were trying the service - they would have ended up in a dead end area because the agent was relying on a map, and I believe glasses, and didn't realize the street didn't go through - a common occurrence on campuses!

Bear Down,
Dawn

Dawn Hunziker
Assistant Director, Digital and Physical Access | Disability Resources
The University of Arizona | hunziker at arizona.edu<mailto:hunziker at arizona.edu>
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From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Weissenberger, T M
Sent: Thursday, July 8, 2021 1:14 PM
To: 'athen-list at u.washington.edu' <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [EXT][Athen] AIRA


External Email
Colleagues,

Cross-posting this in a few common places--apologies in advance for any redundancy.

A couple of people on our campus have asked about AIRA, an app/service that connects blind people with remote agents to provide assistance with tasks in real time. If you have had experience with this product, I'd love to hear your impressions. Pluses and deltas welcome.

I should note that in addition to the base features, we're curious to hear thoughts on other aspect of the AIRA experience--security/privacy, support, cost. Thanks for any insights you can provide.

Best,
TMW

T.M. Weissenberger
IT Accessibility Coordinator
University of Iowa

2800 University Capitol Centre
200 S. Clinton Street
Iowa City, IA 52242

todd-weissenberger at uiowa.edu<mailto:todd-weissenberger at uiowa.edu>
319.384.3323

[The words "Accessibility at Iowa", gold on black, with the word IOWA also rendered in Braille pattern]


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