[Athen] Delay in Zoom human generated caption file?

Sean J Keegan skeegan at stanford.edu
Thu May 13 10:59:31 PDT 2021

Hello all,

Has anyone experienced significant time delays with Zoom and live (human generated) captions when exporting that caption file?

I am hearing reports of a delay of approximately 30-60 seconds between what happens on-screen vs. the human generated caption file after exporting that caption file post-event.

During the live event, all the timing is fine. It is after the event has been recorded and when exporting all the files to move from the Zoom cloud platform to another media system (YouTube, Panopto, etc.). There is no constant delay (unfortunately) and instead the delay can be anywhere from 30-60 seconds. It makes the human generated caption file rather useless without a significant amount of post-production work.

Thanks in advance,

Sean Keegan

Director, Office of Digital Accessibility

Stanford | University IT


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