[Athen] Delay in Zoom human generated caption file?

Hunziker, Dawn A - (hunziker) hunziker at arizona.edu
Thu May 13 13:23:19 PDT 2021

Hey Sean,

I haven't seen it, yet, but will now go to look.

I know we often see issues with alignment when someone edits a video and doesn't realize it affects the timing - could that be a cause?


Dawn Hunziker

Assistant Director, Digital and Physical Access | Disability Resources

The University of Arizona | hunziker at arizona.edu

drc.arizona.edu<http://drc.arizona.edu/> | itaccessibility.arizona.edu<http://itaccessibility.arizona.edu/>


From: athen-list <athen-list-bounces at mailman12.u.washington.edu> on behalf of Sean J Keegan <skeegan at stanford.edu>
Sent: Thursday, May 13, 2021 10:59 AM
To: athen-list at u.washington.edu <athen-list at u.washington.edu>
Subject: [EXT][Athen] Delay in Zoom human generated caption file?

External Email

Hello all,

Has anyone experienced significant time delays with Zoom and live (human generated) captions when exporting that caption file?

I am hearing reports of a delay of approximately 30-60 seconds between what happens on-screen vs. the human generated caption file after exporting that caption file post-event.

During the live event, all the timing is fine. It is after the event has been recorded and when exporting all the files to move from the Zoom cloud platform to another media system (YouTube, Panopto, etc.). There is no constant delay (unfortunately) and instead the delay can be anywhere from 30-60 seconds. It makes the human generated caption file rather useless without a significant amount of post-production work.

Thanks in advance,

Sean Keegan

Director, Office of Digital Accessibility

Stanford | University IT


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