[Athen] FW: How Did You Like Our Webinar About OrbitNote?
foreigntype at gmail.com
foreigntype at gmail.com
Tue Nov 23 12:30:47 PST 2021
Justin,
You should contact Dan Shannon at TextHelp and let him know of your
concerns over this promised but still unresolved inaccessible webinar
platform.
Wink Harner
Accessibility Consultant/Alternative Text Production
The Foreign Type
Portland OR
foreigntype at gmail.com
480-984-0034
This email was dictated using Dragon NaturallySpeaking. Please forgive
quirks, misrecognitions, or errata .
On Fri, Nov 19, 2021 at 2:57 PM Romack, Justin <justinr at disability.tamu.edu>
wrote:
> This response might make me feel hopeful about Texthelp's commitment to
> accessibility... if I hadn't received a carbon copy of the same content
> about six months ago when they were sending inaccessible emails and promo
> videos for the initial iteration of OrbitDoc ahead of its launch.
>
> I've been a champion and cheerleader for Texthelp for going on a decade -
> but sending out copies of emails like this and not changing anything is
> disingenuous and entirely out of touch with the community they represent.
>
> Sorry if that's harsh or bursts bubbles, but this stings a bit.
>
> Anyone able to share bullet-point takeaways from the most recent event on
> this product? I didn't RSVP because of all of this.
>
> Thanks!
>
> J
>
> Sent from my iPhone (and most likely transcribed by Siri)
>
> On Nov 19, 2021, at 2:47 PM, Russell Solowoniuk <solowoniukr at macewan.ca>
> wrote:
>
>
>
> Hi everyone,
>
>
>
> Please see the response I received from Texthelp regarding the GoTo
> Meeting platform.
>
>
>
> Have a great weekend,
>
>
>
> Russell
>
>
>
> *From:* Dan Shannon <d.shannon at texthelp.com>
> *Sent:* Friday, November 19, 2021 1:29 PM
> *To:* Russell Solowoniuk <solowoniukr at macewan.ca>
> *Subject:* Re: How Did You Like Our Webinar About OrbitNote?
>
>
>
> *EXTERNAL:* Use caution.
> <https://myportal.macewan.ca/help.html#external-email>
>
>
>
> Hi Russell,
>
>
>
> I received this message from my marketing team and they asked me to
> forward it along to you.
>
>
>
> I would like to sincerely apologize for the inconvenience this has caused
> you. Texthelp is fiercely committed to accessibility. It is at the core of
> everything we do and is the foundation for our products and our company's
> mission.
>
>
>
> We're committed to providing information that can be understood by
> everyone. In order to do so, we have created a ten point plan and roadmap (
> https://www.texthelp.com/about/roadmap-to-improve-digital-accessibility-and-inclusion/
> ).
>
>
>
> Point four within our roadmap, details our initiative to create accessible
> videos, podcasts and webinars. As part of that commitment, we are currently
> looking into new webinar platforms that will provide an inclusive and
> accessible experience for all of our customer and prospect needs.
>
>
>
> Texthelp is fully committed to always being better, and we greatly
> appreciate your support and guidance in order to do so.
>
>
>
> If you have any additional questions or concerns, please feel free to
> reach out to me at any point.
>
>
>
>
>
>
>
> *Dan Shannon*
> Education Account Manager - Canada
>
> T: 888-248-0652 x3335
> F: 866-248-0652
>
> [image: Image removed by sender.] <https://www.facebook.com/Texthelpers> [image:
> Image removed by sender.] <https://twitter.com/texthelp> [image: Image
> removed by sender.] <https://www.linkedin.com/company/texthelp> [image:
> Image removed by sender.] <https://support.texthelp.com/help>
>
> [image: Image removed by sender.] <https://www.texthelp.com/>
>
> Not liking this content?* Break our hearts* <http://text.help/opt-me-out>
> and opt-out of our emails.
>
>
>
> [image: Image removed by sender.] <https://text.help/hEOmXG>
> [image: Image removed by sender.] <https://text.help/ojXRXR>
>
> *We love getting stars!*
> If you feel our solutions deserve it, please give us a 5-star rating for
> EquatIO/Read&Write.We appreciate your ongoing support!
>
>
>
>
>
> [image: Image removed by sender.]
>
> Texthelp, 500 Unicorn Park Drive, Woburn, MA 01801, USA
>
> The content of this email, and any attachments, is strictly confidential
> and intended for the recipient/s specified in message only. It is strictly
> forbidden to share any part of this message with any third party external
> to your organization, without the written consent of the sender. If you
> received this message in error, please reply to this message and follow up
> with its deletion, so we can prevent a recurrence of the error.* Privacy
> policy* <https://www.texthelp.com/privacy/>
>
>
>
>
>
> On Fri, Nov 19, 2021 at 1:20 PM Russell Solowoniuk <solowoniukr at macewan.ca>
> wrote:
>
> Hi Dan,
>
>
>
> Thanks for getting in touch. I was not able to enjoy the OrbitNote
> webinar. I am blind and use a screen reader, JAWS. The GoTo Meeting
> platform is totally inaccessible with a screen reader, at least in the
> Windows environment. I’ve heard, via a listserv that I subscribe to, that a
> number of other blind users weren’t able to access the webinar. I did
> finally catch the last 10 minutes of the webinar by logging in on my iMac.
>
>
>
> Dan, I think a company like Texthelp should not be using inaccessible
> platforms like GoTo Meeting for their presentations. I hope you agree and
> will let the powers that be know about this issue. One person on the
> listserv said that his company approached the GoTo Meeting people several
> years ago to let them know that their platform was not accessible, and was
> told that they were aware of the problem, but that the program was
> developed before they “knew/cared about accessibility, that it would be
> expensive to fix it, and that they had no intentions of doing so”.
>
>
>
> I sincerely hope Texthelp will stop using GoTo Meeting as their platform
> for delivering webinars.
>
>
>
> Thanks for your consideration of this matter.
>
>
>
> Best regards,
>
>
>
> Russell
>
>
>
> *From:* Dan Shannon <d.shannon at texthelp.com>
> *Sent:* Friday, November 19, 2021 8:31 AM
> *To:* Russell Solowoniuk <solowoniukr at macewan.ca>
> *Subject:* How Did You Like Our Webinar About OrbitNote?
>
>
>
> *EXTERNAL:* Use caution.
> <https://myportal.macewan.ca/help.html#external-email>
>
>
>
> Hi Russell,
>
> I hope you enjoyed the OrbitNote webinar yesterday.
>
>
>
> If you haven't already, you should be receiving an email from our
> marketing team with a recording of the webinar along with some other
> resources we think you will find helpful.
>
> As the Texthelp representative for your area, I am reaching out to see if
> you’d like to chat about how to put what you learned into action. Do you
> have any questions I could answer or do you need any additional follow-up
> materials at this time?
>
>
> If I dont hear from you, have a great weekend!
>
>
>
> Best,
>
> Dan
>
>
>
>
>
> *Dan Shannon*
> Education Account Manager - Canada
>
> T: 888-248-0652 x3335
> F: 866-248-0652
>
> [image: Image removed by sender.] <https://www.facebook.com/Texthelpers> [image:
> Image removed by sender.] <https://twitter.com/texthelp> [image: Image
> removed by sender.] <https://www.linkedin.com/company/texthelp> [image:
> Image removed by sender.] <https://support.texthelp.com/help>
>
> [image: Image removed by sender.] <https://www.texthelp.com/>
>
> Not liking this content?* Break our hearts* <http://text.help/opt-me-out>
> and opt-out of our emails.
>
>
>
> [image: Image removed by sender.] <https://text.help/hEOmXG>
> [image: Image removed by sender.] <https://text.help/ojXRXR>
>
> *We love getting stars!*
> If you feel our solutions deserve it, please give us a 5-star rating for
> EquatIO/Read&Write.We appreciate your ongoing support!
>
>
>
>
>
> [image: Image removed by sender.]
>
> Texthelp, 500 Unicorn Park Drive, Woburn, MA 01801, USA
>
> The content of this email, and any attachments, is strictly confidential
> and intended for the recipient/s specified in message only. It is strictly
> forbidden to share any part of this message with any third party external
> to your organization, without the written consent of the sender. If you
> received this message in error, please reply to this message and follow up
> with its deletion, so we can prevent a recurrence of the error.* Privacy
> policy* <https://www.texthelp.com/privacy/>
>
>
>
>
>
>
>
> *Dan Shannon*
> Education Account Manager - Canada
>
> T: 888-248-0652 x3335
> F: 866-248-0652
>
> [image: Image removed by sender.] <https://www.facebook.com/Texthelpers> [image:
> Image removed by sender.] <https://twitter.com/texthelp> [image: Image
> removed by sender.] <https://www.linkedin.com/company/texthelp> [image:
> Image removed by sender.] <https://support.texthelp.com/help>
>
> [image: Image removed by sender.] <https://www.texthelp.com/>
>
> Not liking this content?* Break our hearts* <http://text.help/opt-me-out>
> and opt-out of our emails.
>
>
>
> [image: Image removed by sender.] <https://text.help/hEOmXG>
> [image: Image removed by sender.] <https://text.help/ojXRXR>
>
> *We love getting stars!*
> If you feel our solutions deserve it, please give us a 5-star rating for
> EquatIO/Read&Write.We appreciate your ongoing support!
>
>
>
>
>
> [image: Image removed by sender.]
>
> Texthelp, 500 Unicorn Park Drive, Woburn, MA 01801, USA
>
> The content of this email, and any attachments, is strictly confidential
> and intended for the recipient/s specified in message only. It is strictly
> forbidden to share any part of this message with any third party external
> to your organization, without the written consent of the sender. If you
> received this message in error, please reply to this message and follow up
> with its deletion, so we can prevent a recurrence of the error.* Privacy
> policy* <https://www.texthelp.com/privacy/>
>
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