[Athen] athen-list Digest, Vol 228, Issue 17

[Karthikeyan, Ramya via athen-list]

[like]  Karthikeyan, Ramya reacted to your message:
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From: athen-list <athen-list-bounces at mailman12.u.washington.edu> on behalf of Michael Cantino via athen-list <athen-list at u.washington.edu>
Sent: Tuesday, January 28, 2025 10:37:13 PM
To: athen-list at u.washington.edu <athen-list at u.washington.edu>; athen-list-request at mailman12.u.washington.edu <athen-list-request at mailman12.u.washington.edu>
Subject: Re: [Athen] athen-list Digest, Vol 228, Issue 17

Hi Gracie,
You can always try reaching out to Duxbury for support<https://www.duxburysystems.com/contact.asp>. They're on the east coast, so call earlier in the day from the west coast.

I love SWIFT. I haven't encountered this issue before, but here's my best guess. When you install Duxbury, you receive a pop-up window asking if you want to install the BANA template, so it's not something that installs automatically along with Duxbury. My guess is that the BANA template was not installed on the Duxbury side of things, and maybe that's where SWIFT is checking to see if the BANA template is available. Here's some documentation for the BANA template<https://www.duxburysystems.com/documentation/dbt12.5/working_with_word/BANA_Template_Current/Word_Template_BANA_Braille_current.htm>. Kind of sounds like I'm on the right track. The documentation says "If the BANA Braille template was not installed, you may either reinstall DBT, (See DBT 12.5 Installation) or copy the "BANA Braille 20xx.dot" file (where "xx" stands for the year of the latest template) into your Word Templates folder. A backup copy of the template can be found in the DBT "Templates" folder: C:\...\Duxbury\DBT 12.5\Templates."

Feel free to give me a call if that would help.

Michael Cantino (he/him)
BVIS Technology Specialist
Northwest Regional Education Service District
(503)614-1339
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