[eOutage] RESOLVED: DUO authentication delay when using phone

UW Information Technology's email notification service regarding widespread outages eoutage at u.washington.edu
Thu Aug 17 09:24:02 PDT 2023


At this time DUO has identified and fixed the problems that were
causing DUO not to Call users when the option was selected. They
consider it fixed so we are now resolving this incident and no further
updates will be posted through it.
.
Please see [1]https://status.duo.com/ for any future updates regarding
this issue.
.
The issue causing SMS/Phone Call delivery and Risk-Based Factor
Selection failures to all numbers on multiple deployments is fully
resolved and all services are now fully functional.
UW Connect Ticket: REF0246582
UW-IT will provide no further updates for this incident.
For accurate and up-to-date information related to system incidents,
visit the UW-IT Service Status web page on IT Connect:
[2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to
contact UW-IT, please use [3]Submit an Incident Report.
This message is also being sent to the internal UW-IT outage email
list.

References

1. https://status.duo.com/
2. https://itconnect.uw.edu/servicestatus/
3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444



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