[eOutage] Unable to reach some UW telephone numbers from outside lines

UW Information Technology's email notification service regarding widespread outages eoutage at u.washington.edu
Wed Jul 26 16:32:47 PDT 2023


UW-IT Telecom is aware of an issue impacting inbound calls to campus
206-543 and 206-616 numbers that began at approximately 3:40 pm on
07/26/23.
.
Users are reporting issues trying to reach campus phone lines using
non-campus phones. Currently identified 543 and 616 numbers. The issues
are described as "one-way outbound audio,"; callers can hear UW phone
service users, but UW phone service users cannot hear callers. UW-IT
Telecom engineers are aware of the incident and actively responding.
.
The issue seems to have resolved on its own but we are actively
monitoring for telecom stability.
Next update will be provided at 5:30 pm.
.
The only known workaround at this time is to call using a campus phone.
.
UW Connect Ticket: REF0212173
Next update: 07/26/2023 05:30 pm
For accurate and up-to-date information related to system incidents,
visit the UW-IT Service Status web page on IT Connect:
[1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to
contact UW-IT, please use [2]Submit an Incident Report.
This message is also being sent to the internal UW-IT outage email
list.

References

1. https://itconnect.uw.edu/servicestatus/
2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444



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