[eOutage] Some users may experience multiple issues with their Microsoft Teams

UW Information Technology's email notification service regarding widespread outages eoutage at u.washington.edu
Fri Jan 26 10:53:27 PST 2024


UW Information Technology is aware of an issue with Microsoft Teams
that began at approximately 09:49am.
UW-IT Engineers are investigating the problems that are causing
multiple issues with their Microsoft Teams application.
Affected scenarios include, but are not limited to:
- Users performing a cold boot may not able to log into teams and will
see an "oops" page
- Users logging in or unlocking their devices after some time may see
missing messages
- Users may fail to load messages in channels and chats
- Users are unable to view or download their media (images, videos,
audio, call recordings, code snippets)
- Some messages may experience delays being sent
- Call Recordings might take longer to appear in user's OneDrive for
Business and SharePoint Online
- Users may be unable to load previous Copilot history, or new history
is not written
- Bots may be unable to download attachments
- Sending and receiving read receipt notifications may be delayed
Please let us know if you have any questions or concerns by replying to
this email or calling the UW-IT Service Center at 206.221.5000 option 0
and referencing the REF number that appears in the subject of this
email.
For additional information pertaining to high priority incidents,
please visit the IT Connect Service Status page and consider signing up
for our eOutage mailing list to be notified of major computing outages.
[1]https://itconnect.uw.edu/help/servicestatus/
UW Connect Ticket: REF0545711
Next update: 01/29/2024 11:00 am
For accurate and up-to-date information related to system incidents,
visit the UW-IT Service Status web page on IT Connect:
[2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to
contact UW-IT, please use [3]Submit an Incident Report.
This message is also being sent to the internal UW-IT outage email
list.

References

1. https://itconnect.uw.edu/help/servicestatus/
2. https://itconnect.uw.edu/servicestatus/
3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444



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