[Athen] Fw: [ITACCESS] Missing Captions on Videos in Canvas

Rovner, Amy arovner at shoreline.edu
Wed Jun 14 13:42:28 PDT 2017

Hello All,

Wanted to spread this news far and wide in the hopes of putting massive pressure on YouTube to fix the issue.

Short story - YouTube made an update yesterday that broke the ability for captions to be viewed on any embedded videos. As a result they are not showing on videos in our Canvas classrooms (and it's finals week here!), captions are not showing up on all of our public-facing videos on our college website and elsewhere.

This is a HUGE accessibility issue. When I checked earlier today, it hadn't made it onto their list of "Known Issues." It's bit tough to reach a human at YouTube but I did send them a note on their "Provide Feedback" link at the bottom of most pages. There is a bit of chatter on stack overflow.com (as you can see in the message below) but nothing elsewhere that I could find.

I want to make sure they are aware of the issue, its implications about accessibility and how it should be their #1 priority to fix but I think they need to hear from more a11y's. Can you chime in?

Thanks in advance,


Amy Rovner, MPH RD
Accessible IT Coordinator
eLearning Instructional Designer
Associate Faculty Nutrition
Shoreline Community College

From: The EDUCAUSE IT Accessibility Constituent Group Listserv <ITACCESS at LISTSERV.EDUCAUSE.EDU> on behalf of Art Morgan <000000147f6d97a2-dmarc-request at LISTSERV.EDUCAUSE.EDU>
Sent: Tuesday, June 13, 2017 4:32 PM
Subject: Re: [ITACCESS] Missing Captions on Videos in Canvas

It looks like YouTube re-introduced a bug in their player yesterday, when updating their iframe Player API. See:



Youtube subtitles not showing for embeded video - even the button is missing<https://stackoverflow.com/questions/44527024/youtube-subtitles-not-showing-for-embeded-video-even-the-button-is-missing>
For all videos with subtitles are missing (even the button) when you embed the video in iframe (directly or by API) The google-example: https://support.google.com/youtube/answer/171780?hl=en If you

They will probably fix it eventually, but this is one of the hazards of using YouTube; they are constantly changing their APIs, and their developers and QA team don't always have accessibility (or usability) top-of-mind. If it's any consolation, it looks like this is happening with all YouTube embeds, not just on Canvas, so they are probably hearing a lot of screaming right now from accessibility-minded folks.

No video player is perfect, but if you care about accessibility this is another example of why to use video players that are designed for accessibility, like the CaptionSync Smart Player<http://www.automaticsync.com/captionsync/captioning-tools/captionsync-smart-player/>, or the Able Player<http://ableplayer.github.io/ableplayer/>.


Art Morgan
art at automaticsync.com<mailto:art at automaticsync.com>
Automatic Sync Technologies
direct: 1-877-278-7962 ext. 717

On 6/13/17 2:42 PM, Pope, Stephanie wrote:
Hello Everyone,

We are having an issue with captions being an option on videos embedded within Canvas. Has anyone heard anything about this issue? All we know is based on a thread in the community about Missing Captions<https://community.canvaslms.com/thread/8277>. Does anyone have any other information?

Thanks for any information,

Stephanie Pope
Instructional Media Accessibility Consultant
Universal Design Center
Department of Academic Resources and Planning
California State University, Northridge
stephanie.pope at csun.edu<mailto:stephanie.pope at csun.edu> | 818.677.4430
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
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