[Athen] JAWS and Zoom

Deborah Armstrong armstrongdeborah at fhda.edu
Wed Sep 23 14:03:09 PDT 2020

JAWS works great with Zoom, but I bet your student is referring to Zoom-Text. Old versions of JAWS and Zoom-text did conflict because they each used a screen driver that interpreted what applications were sending to the screen, then passed the information on to the real video driver in the system. Their video intercept drivers did not play nice with each other.

When Zoom-Text and JAWS merged in to fusion, those problems were fully resolved, but even before that the two companies had managed to wrangle out video intercept drivers that stopped interfering with each other.

Now a new JAWS and an old Zoom-Text or vise versa might also be the culprit.

Best thing is for the user to work only with JAWS or only with Zoom-Text, use Fusion or use NVDA with another magnification solution.


From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Debbie Krahmer
Sent: Wednesday, September 23, 2020 1:48 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] JAWS and Zoom

I remember hearing that this was an issue back in the win7 days, but I hadn’t experienced it either. My vague remembrance is that either jaws had to be installed first, or zoom first in order to get it to work. Sorry I don’t have better memory.


On Wed, Sep 23, 2020 at 4:36 PM Russell Solowoniuk <solowoniukr at macewan.ca<mailto:solowoniukr at macewan.ca>> wrote:

I use Jaws with Zoom quite often and have never experienced anything like this. I find Zoom to be really accessible with Jaws. Not sure what would cause the issues you mention.

Good luck resolving the problem.


From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>>

On Behalf Of Spade, Maria

Sent: Wednesday, September 23, 2020 1:41 PM

To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>

Subject: [Athen] JAWS and Zoom

Hello. I have a student that is using JAWS and is reporting that the program conflicts with Zoom and create a feedback loop that crashes the app and disables them from engaging with the class audio. They are also stating that they use a

hand held recorder, which is placed next to the speaker, but when this loopback happens and they sign back into the session, the audio is no longer being recorded. I have tested this, our ITS department has sat in on class sessions with the student, and we

are not getting the same experience. Has anyone had this occur and was there a way to prevent this from happening?

Maria Spade

Adaptive Technology Specialist

Pronouns: She, her, hers

Stockton University

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Colgate University
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