[Athen] JAWS and Zoom

Deborah Armstrong armstrongdeborah at fhda.edu
Wed Sep 23 14:08:20 PDT 2020

Feedback audio loops when you join with a mobile phone and your computer and it's worse if the screen reader is also talking. If that happens, you need to click "leave audio" on one of those machines. Leave audio is different than Mute. Mute turns your mic on and off; join and leav audio tell zoom whether to send the meeting audio to your speaker or not.

It can appear to be a screen reader problem if your screen reader keeps talking and talking while you frantically attempt to leave the meeting audio on one of your devices. Luckily I practiced this when I wanted to join a meeting with both devices first. The feedback is truly ear-splitting!

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Spade, Maria
Sent: Wednesday, September 23, 2020 12:41 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [Athen] JAWS and Zoom

Hello. I have a student that is using JAWS and is reporting that the program conflicts with Zoom and create a feedback loop that crashes the app and disables them from engaging with the class audio. They are also stating that they use a hand held recorder, which is placed next to the speaker, but when this loopback happens and they sign back into the session, the audio is no longer being recorded. I have tested this, our ITS department has sat in on class sessions with the student, and we are not getting the same experience. Has anyone had this occur and was there a way to prevent this from happening?

Maria Spade

Adaptive Technology Specialist
Pronouns: She, her, hers

Stockton University
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101 Vera King Farris Drive
Galloway, NJ 08205

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