[Athen] Zoom share audio and JAWS issue

Jodie Hoger (Jodie Hoger ) Jodie.Hoger at tafensw.edu.au
Tue Sep 7 17:26:19 PDT 2021

Hi Dawn,
I use a USB external sound card with earphones connected and JAWS routed to that sound card. This means I can either listen to the computer sounds including audio/video through the computer speakers or via a headset I have connected directly to the computer. I use one of the earpieces in my left ear for JAWS and the single ear headset and mic on the right ear for talking and hearing computer audio visuals. This has been a game changer in my productivity and lessened the cognitive overload of being in virtual meetings for hours each day.

Jodie Hoger ​
Project Manager DIAP Implementation
Education and Training Strategy
M +61 437035042
E jodie.hoger at tafensw.edu.au<mailto:jodie.hoger at tafensw.edu.au> ​

Education and Training Strategy
60 Beinda St.
Bomaderry NSW 2541​

[cid:image001.png at 01D7A49C.0F93B1F0]

TAFE NSW respectfully acknowledges the traditional custodians of the Country on which we learn and work together, TAFE NSW commits to building relationships, respect and opportunities with Aboriginal Peoples, recognises strength resilience and capacity and respects and acknowledges the Elders past and present. May the ancestors always guide us.

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Hunziker, Dawn A - (hunziker)
Sent: Wednesday, 8 September 2021 8:34 AM
To: ATHEN <athen-list at u.washington.edu>
Subject: [Athen] Fw: Zoom share audio and JAWS issue

Hi all,

I'm sharing a conversation from the Educause IT Access list since this may be something some of you have encountered and may have feedback on....


Dawn Hunziker

Assistant Director, Digital and Physical Access | Disability Resources

The University of Arizona | hunziker at arizona.edu<mailto:hunziker at arizona.edu>
drc.arizona.edu<https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdrc.arizona.edu%2F&data=04%7C01%7Cjodie.hoger%40tafensw.edu.au%7Ceeff79d5d5004e1b086e08d972501d30%7C1953722255d7458184fbc2da6e835c74%7C0%7C0%7C637666511448942727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=6EutfhWebbWRiWelnY9ACACkEXVxWo90f9gB3ZjRAJQ%3D&reserved=0> | itaccessibility.arizona.edu<https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fitaccessibility.arizona.edu%2F&data=04%7C01%7Cjodie.hoger%40tafensw.edu.au%7Ceeff79d5d5004e1b086e08d972501d30%7C1953722255d7458184fbc2da6e835c74%7C0%7C0%7C637666511448952723%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=SaVWKXwb5qMkEwoM%2F3nX%2BwXP56zfKGQOD9KUrOw5jKs%3D&reserved=0>


From: Hunziker, Dawn A - (hunziker) <hunziker at arizona.edu<mailto:hunziker at arizona.edu>>
Sent: Tuesday, September 7, 2021 3:33 PM
Subject: Re: Zoom share audio and JAWS issue

Hi all,

I received a copy of Zoom version 5.6 to test and I'm finding that my JAWS audio shares when I share a screen with computer audio. To stop this from occurring, I changed my JAWS sound card (JAWS, Utilities menu, Sound Card) to be a plugged in set of headphones (either USB or a 3.5 mm jack). When I changed this setting and shared my screen with computer sound via Zoom, my JAWS audio did not come through since Zoom was using the device my computer was using. This meant that I had JAWS in my headset and Video audio coming through on external speakers... It seemed to be working ok? Have others tested this out recently?

I'd also be curious if others are using a different method for separating JAWS audio and computer sounds (i.e. a video) on Zoom.


Dawn Hunziker

Assistant Director, Digital and Physical Access | Disability Resources

The University of Arizona | hunziker at arizona.edu<mailto:hunziker at arizona.edu>
drc.arizona.edu<https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdrc.arizona.edu%2F&data=04%7C01%7Cjodie.hoger%40tafensw.edu.au%7Ceeff79d5d5004e1b086e08d972501d30%7C1953722255d7458184fbc2da6e835c74%7C0%7C0%7C637666511448952723%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1JzHYKfj15P05UnkUeQWRvKpui8DKnxJ15JEAH922vE%3D&reserved=0> | itaccessibility.arizona.edu<https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fitaccessibility.arizona.edu%2F&data=04%7C01%7Cjodie.hoger%40tafensw.edu.au%7Ceeff79d5d5004e1b086e08d972501d30%7C1953722255d7458184fbc2da6e835c74%7C0%7C0%7C637666511448962718%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=NUE%2FYGcmEbbqX5fxcSFrtuhcof%2FAfVT8%2FEJAx77MW7A%3D&reserved=0>


From: The EDUCAUSE IT Accessibility Community Group Listserv <ITACCESS at LISTSERV.EDUCAUSE.EDU<mailto:ITACCESS at LISTSERV.EDUCAUSE.EDU>> on behalf of John Williams <jw115 at RICE.EDU<mailto:jw115 at RICE.EDU>>
Sent: Monday, August 30, 2021 8:55 AM
Subject: [EXT][ITACCESS] Zoom share audio and JAWS issue

External Email

Last week we discovered an issue with the latest version of Zoom (5.7.6) and JAWS, so I’m sharing what we found in case anyone else has the same trouble.

The person who reported this is an expert JAWS user, so we were able to quickly rule out JAWS and Windows settings as the cause. Previously, they have found teaching with Zoom to be fairly accessible, especially since Zoom improved a11y of polling. However, when this person attempted to lead their first online class of the fall ‘21 semester, they realized Zoom started mixing all audio from both soundcards and sharing it to all attendees while screen sharing with computer audio. This caused a major distraction because students were required to closely analyze an audio track synchronized to text, but JAWS was talking over everything during the entire demo. Normally, the separate soundcards allow the instructor to limit JAWS audio to just their earbuds and the rest of the class never hears it.

After some troubleshooting, we rolled the user back to the last known version of Zoom they used in the spring where the issue didn’t occur, which was 5.6.0. Sure enough, rolling the version back “fixed” the problem. However, when they relaunched Zoom later, it automatically updated to the latest version again and the issue returned. One of our campus Zoom admins was able to provide a non-updating version of the installer for version 5.6.0.

We’ve reported this issue with 5.7.6 to Zoom support, including video evidence, and last I heard it has been moved to their developers. Hopefully they will apply a bug fix with the next release since we clearly demonstrated that Zoom was the cause of the issue. In the meantime, if anyone else experiences this same issue, please reach out and I can provide you with more specific details about the workaround.

Best regards,

John A. Williams (he/him)

Digital Information Accessibility Coordinator

Rice University | Learning Environments

6100 Main St., Houston, TX 77005 | MS 119

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